Background To manage its aging fleet while supporting financial and environmental sustainability strategies from its 10-year Delivering for America plan, the Postal Service is investing $9.6 billion to electrify its delivery vehicles and install related charging infrastructure at hundreds of facilities. As $3 billion of this investment stems from congressional funds, it is essential for…
Background The Postal Service announced its intent to improve nationwide service performance as part of its Delivering for America plan. Service performance is defined by the Postal Service as the time it takes to deliver a mailpiece or package from its acceptance through its delivery. The delivery time is tracked in the Service Performance Measurement…
Background The U.S. Postal Service is the second largest employer in the United States with over 640,000 employees and $2.15 billion in bi-weekly salaries. To provide employees with convenient access to their payroll, benefits, and personnel data, the Postal Service uses the LiteBlue portal. This web-based portal contains several human resources (HR) applications, including PostalEASE,…
Background The U.S. Postal Service performs a variety of operations, dependent on its vast information technology infrastructure. This infrastructure encompasses 761 systems that the Postal Service strives to maintain and secure from network attacks. In support of the Delivering for America plan, the Postal Service plans to invest in modernizing and enhancing cybersecurity technologies, but it is still…
Background The U.S. Postal Service has an obligation to ensure a minimum level of universal service, including mail delivery at least six days a week to nearly 167 million residences, businesses, and Post Office (PO) Boxes. During natural disasters — such as Hurricane Ian, which made landfall on Florida’s Gulf Coast on September 28, 2022…
Background The U.S. Postal Service announced that it will convert select facilities around the country into sorting and delivery centers (S&DCs) as part of the 10-year strategic Delivering for America plan. S&DCs will consolidate carrier operations from multiple delivery units into one facility. The Postal Service converted two facilities in Gainesville and Panama City, FL,…
Background The U.S. Postal Service is modernizing its network to standardize operations and gain efficiencies as part of its Delivering for America plan. One key effort is to transfer delivery operations from multiple post offices into a new Sorting and Delivery Center (S&DC). These changes impact the daily roles of postmasters at both the S&DC…
Background This report presents the results of our audit of Mail Theft Mitigation and Response at the Jamaica Main, South Richmond Hill, and Woodside stations in Queens, NY (Project Number 24-037). The stations are in New York 2 District of the Retail and Delivery Operations, Atlantic Area. Our objective was to assess the U.S. Postal…
